Goverlan Reach is designed to provide remote support in an environment where there is a wide mix of end-users, systems, devices, and unattended machines inside or outside the network using disparate operating systems including Windows, Mac OS, Linux, or even VDI machines. If you’re in the market for a business solution for IT management, Goverlan Reach offers a great alternative to LogMeIn Central, Rescue, and GoToAssist/ RescueAssist.
In this article, we’ve set out the 10 best ones for you to check out. And it’s even worse if you manage more than 25 computers.ĭespite the company’s attempts to restructure to manage its operational challenges, there are no reasons to believe that LogMeIn products for remote support, and in particular for IT Management, will ever go back to being affordable.įortunately, there are a number of excellent alternatives to LogMeIn for companies looking for a remote support solution or video conferencing, that are both excellent value for money and include rich feature sets.
Meanwhile, the full package, which replaced the Central Premier plan and covers patch management, process automation, and IT reporting, went from $133/month to $219 per month for 25 computers. This resulted in LogMeIn Central Basic going from $50 per month to its new base plan, which starts at $80 per month for 25 computers. One example of this is LogMeIn Central shifting from plan-based to menu-based pricing in December 2018. This brought about serious affordability concerns for many of its users. As a result, it is now restructuring, and its co-founder Michael Simon has resigned from the board of directors.ĭespite the question marks over product quality and operations, LogMeIn has still enforced a number of major price hikes on its users, which impacted most of its product offerings. Additionally, the company has mishandled communications with customers. The company failed to deliver some planned product enhancements in 2018 and has also been slow to address some product quality issues that have crept in on the back of its attempts to realign its disparate and rapidly expanding engineering teams.
LogMeIn Pro is an excellent remote control application that features everything you need to manage remote systems and provide technical assistance.These struggles have left the company facing criticism from its customers. In all, I think LogMeIn is one of the best remote control apps I've tried. Also, the Java-based file manager sometimes feels a bit clunky but that's probably due to Java itself. On the downside, image resolution is obviously not very high when remote controlling (forget about viewing photos in the remote PC). LogMeIn features also interesting extra features with which to chat with the user on the other side of the connection, or record the whole session in video. You'll be able to manage files, transfer data from the local machine to the remote machine and viceversa, and even control the desktop and mouse in the remote PC, with a surprisingly quick response to mouse movements. LogMeIn displays a highly detailed dashboard with all sorts of information about the remote computer: system data, currently active processes, network traffic, hard drive information. Then all you need to do is start your session in the LogMeIn webpage – either using a browser extension or a Java web-based client - and you'll have immediate access to the remote computer. The client should be installed and launched in the computers you want to access remotely.